Refund policy
We are here to help resolve any issue. For the quickest service, please be sure to include your order number on all correspondence so we can quickly and easily locate your order when investigating.
Exchange/Replacement Policy
If there is an issue with your order, please contact us with your order number and we'd be happy to help.
DIGITAL DOWNLOAD POLICY
Digital Instant Fulfilment
Digital products are delivered upon order completion. Please allow 2-5 minutes after order placement for access notification via email.
Returns
Digital products are delivered upon order completion and are therefore not refundable.
Note about eBooks: These are also traditional cloud-based e-Books that require an internet connection to read (like Kindle). They cannot be printed or downloaded to a local hard drive or your phone.
PHYSICAL BOOK ITEMS
At Affirm The Word, there are no returns needed if there is any issue with the quality of your book item (i.e. missing pen, damaged binding, cover, and/or pages, etc.). Just let us know and will replace your items free of charge. You are then free to keep the old item or give it away.
However, if you are dissatisfied with an item in your order for any other reason, we will happily either provide a full or partial refund, or exchange your item within 15 days per the conditions below. Just let us know and we'll take it from there.
Full Refunds or Exchanges
For returns within the U.S., return shipping is on us for all first class and priority orders returned within 15 days after the order is delivered. Any shipping fees paid via these two options are non-refundable. Please note that all items must be returned in new condition (i.e. unopened with original product tags, labels and/or packaging). Please note that personalized books and journals are not returnable. Items personalized incorrectly will be replaced at our expense with photo proof of error.
Affirm The Word will provide a full refund or replacement item for orders that arrive damaged or incorrectly due to an error on our part, within 15 days after the order is delivered. Affirm The Word will also provide a full refund or replacement item for orders that are never delivered or deemed "lost in transit" by the USPS.
Please allow 10-14 business days for your refund to be processed after the return shipment has been received. Refunds will be issued to the original payment method on the order. Replacement items will be shipped out as quickly as possible.
Partial Refunds
Affirm The Word will provide a full refund, less return shipping, for orders purchased via economy shipping within 15 days after the order is delivered.
If you are dissatisfied with an item in your order for any other reason, we will happily either provide a full refund less shipping charges, or exchange your item within 15 days per the conditions below.
Items returned open with any signs of damage will incur a 15% processing charge to transition into our Blemished Beauty stock.
Shop Credit |16—30 days after delivery
We will also accept returns unopened with original product tags, labels and/or packaging within 16-30 days after the order is delivered. However, return shipping label charges will be deducted from the order and any shipping fees paid are non-refundable.
Please allow 10-14 business days for your refund to be processed after the return shipment has been received. Refunds will be issued to the original payment method on the order, or a shop credit if received 16-30 days after delivery. Replacement items will be shipped out as quickly as possible.
APPAREL AND SELECT GIFT ITEMS
Made-To-Order apparel and select gift items are NOT returnable. However, we are happy to reprint a damaged garment, and/or replace a damaged gift (i.e. mug, keychain, bracelet, etc.) item at no charge to you.
We are also happy to exchange an item with another size OF THE EXACT DESIGN, granted the customer covers applicable shipping costs. We must approve the exchange, and the item must be returned to us within 30 days after delivery for us to process an exchange.
INTERNATIONAL SHIPPING
For returns outside the U.S., return shipping is on the customer. If you would like to initiate a return, you are responsible for payment of the shipping label, duty, and taxes. Please allow 10-14 business days for your refund to be processed after the return shipment has been received. Refunds will be issued to the original payment method on the order. Please note that any shipping fees paid on your original order are non-refundable.
TWO WAYS TO EXCHANGETo exchange an item after receiving clearance from us, you can return your original item to us in one of two ways:
1) Simply repackage the item and mail it back to us with your own postage.
OR
2) We can send you a draft order for a return label. Once the label postage is paid, we'll email you the label to apply to your package and drop off at the post office.
In either case, once we receive the item we will ship out your replacement.
REPRINTS
Should your made-to-order apparel or gift product arrive damaged or broken, please contact us and we'll provide next steps for you to send us photos of the damage.
Once received, we'll go ahead and schedule your replacement order for processing.
To initiate a return or exchange, or if you have any questions, please send us an email at contacts@affirmtheword.org with your order number and we'd be happy to help.